Privacy Policy

Introduction

COX 4 Ltd Blajburških Žrtava 19C, 88000 Mostar, B&H takes the protection of its customers’ and prospective customers’ personal data very seriously – and notify you here of the modality of our handling of individual-related data. The following Privacy Policy will provide you with information about the personal information that is being collected, processed, and used.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you navigating through our website xtend-solutions.io or using xTend RE App (Android or iOS) and the choices you have associated with that data.

This policy applies when we act as the data controller with respect to the personal data of our visitors.

Relevant Legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

  • EU General Data Protection Regulation 2018 (GDPR)
  • Law on Protection of Personal Data (’’Official Gazette of Bosnia and Herzegovina“ 49/06)

The data we collect

Personal information you voluntarily provide

Personal information is information that specifically identifies an individual, such as your name, email address, telephone number, address, company, and country.

We only collect personal information from you when you:

  • Contact us through our contact form
  • When you register on xTend RE App instaled from the AppStore
  • When you subscribe to our Newsletter
  • When you contact us directly through our email forms

Non-personal information we collect

When you use our website, we may use technologies like Google Analytics or other third-party tools to collect information about your visit to our website. In an essence, these tools provide us with information on how you interact with our Website or Newsletter campaigns.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies, text files stored on your computer, to help the website analyze how users use the site. We will use this data to determine the number of users visiting our website, to identify how they’ve arrived at our website, and to obtain a better understanding of their behavior on our website such as the top viewed pages.

You can read more about the Google Privacy Policy on this link.

Furthermore, you can prohibit Google from collecting and analyzing the cookie-generated data about your use of the website by installing the browser plugin provided on this link.

We only use this information to conduct statistical and performance analyses or to prosecute the unauthorized use of our website.

Cookie policy

We use cookies on our website. These are small text files stored on your computer. We use both permanent cookies and session cookies so that we can offer you the best service possible.

The data saved in the cookies make the use of our services as comfortable as possible for you, not only for your current use of the respective service but also beyond it. If you don’t want to allow permanent cookies, you can select the option to deactivate permanent cookies in your browser.

Why we use your data

There are several purposes for processing your data by COX 4.

COX 4 processes your personal data primarily to deliver our services to you and to run, maintain and develop its business.

If you contact our customer service, we will use the information provided by you to answer your questions or solve your complaint. In order to ensure that our services are in line with your needs, these data can be used for things like customer satisfaction surveys.

COX 4 processes your personal data to contact you regarding our services and to inform you of changes to our services and products. Your data is also used for research and analysis, so as to improve our services and our website. We may also use your data entered on our website in certain cases to send information by e-mail about other services, provided that you have given us consent to that.

COX 4 processes your personal data to perform our contractual obligations towards you and to comply with legal obligations. Furthermore, we process your personal data to pursue our legitimate interest to maintain and develop our businesses.

On the aforementioned contact forms, we will provide you with the possibility to choose to opt-in to our direct marketing campaigns.

Data breach

We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Here are your rights

We think it is important that you are able to control your personal information. You have the following rights:

       a) Right to Access

You have a right to obtain, from COX 4, confirmation as to whether or not personal data concerning you are being processed as well as access to the respective data. Including the issuance copy.

       b) Right to Rectification

You have a right to obtain from COX 4, without undue delay, the rectification of inaccurate personal data including the right to complete incomplete data.

       c) Right to Erasure

You have a right to obtain from COX 4 the erasure of your personal data without undue delay if there is an issue with the underlying legality of the data processing.

      d) Right to be forgotten

You have the right to obtain from the COX 4 the erasure of personal data without undue delay and COX 4 shall have the obligation to erase personal data without undue delay where applicable in accordance with the Article 17 GDPR.

      e) Right to restriction of processing

You have the right to obtain from COX 4 restriction of processing where one of the following applies:

  • Accuracy of data is objected by the data subject.
  • Unlawful processing and the data subject objects erasure of data and requests restriction instead.
  • Data no longer necessary for the purpose but required by data subject to the establishment, exercise, or defense of legal claims.
  • Objection to further processing, pending verification of legitimate grounds to override those of data subject.

       f) Right to data portability

You have the right to receive the personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller without hindrance from the COX 4 to which the personal data have been provided.

       g) Right to object

You have the right to object to the processing of your personal data at any time at the following address: [email protected].

      h) Right against automated decision

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects.

Changes to our Privacy Policy

This privacy policy may be subject to change from time to time, in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

Contact

COX 4 d.o.o. Mostar, Blajburških žrtava 19C, 88 000 Mostar, Bosnia and Herzegovina

Email: [email protected]